Terms of Service

Effective date: June 30, 2026

Please read these Terms of Service carefully and completely before using Flourish App or any services provided through or in connection with Flourish App by RealDocAI, Inc. ("RealDocAI," "we," "us," or "our"). RealDocAI owns and operates Flourish App and related websites, applications, and technology services (collectively, the "Services"). These Terms of Service include the terms below together with the Privacy Policy, the Notice of Privacy Practices, and any other documents they expressly incorporate. By clicking "I Accept," creating an account, accessing the Services, or using the Services, you agree to be bound by these Terms.

These Terms contain provisions that govern how claims are resolved, including dispute resolution terms and limitations of liability. If you do not understand or do not agree to these Terms, do not use Flourish App or any services provided by RealDocAI.

We reserve the right to change, add, or remove portions of these Terms, the Privacy Policy, the Notice of Privacy Practices, and any documents incorporated herein at any time. Your continued use of the services after changes are posted means that you accept the changes. It is your responsibility to review these Terms periodically.

1. Account Responsibility

Certain parts of the services may require you to register or create an account. You must provide accurate, complete, and current registration information. Failure to do so may constitute a breach of these Terms and may result in suspension or termination of your account. You may not use a false name, email address, phone number, or other information with the intent to impersonate another person.

Your account may be used only for your personal use. You are responsible for all activities that occur under your account. You agree to maintain the confidentiality of your password and account information, use commercially reasonable efforts to prevent unauthorized access to the services, promptly notify RealDocAI of unauthorized use, and comply with applicable laws when using the services.

2. General Service Terms

Subject to these Terms, RealDocAI grants you a non-exclusive and non-transferable right to access and use Flourish App and related services solely for your personal use and in accordance with any documentation made available by RealDocAI. The services are intended for users in the United States and are void where prohibited.

3. Clinical Services

RealDocAI operates the Flourish App technology platform and provides administrative and management support. RealDocAI does not provide medical advice, diagnosis, treatment, or clinical services.

Clinical services available through Flourish App are provided by Heather Hirsch MD PLLC, an independent affiliated medical practice, and its licensed healthcare professionals. Clinical services may require separate clinical consents, intake forms, or care agreements.

If medical advice, diagnosis, treatment, prescriptions, or other clinical services are provided to you, those services are provided by an individual licensed healthcare professional or Heather Hirsch MD PLLC, not by RealDocAI. Always contact your Provider or another qualified healthcare professional with questions about your personal health, symptoms, medications, treatment options, or medical condition.

Clinical services and practices may vary. Patients should contact Heather Hirsch MD PLLC through the support channels provided in the app for questions concerning medical care.

Do not use Flourish App for medical emergencies or urgent medical situations. If you believe you may have a medical emergency, call 911 or seek emergency care immediately.

4. AI Technology and Informational Content

Certain parts of the services may use artificial intelligence programs and technologies ("AI Technology") designed to provide informational support, health education, tracking assistance, or responses to prompts. AI Technology is new and evolving and may contain errors, misleading information, bias, or incomplete information. It may not be accurate, reliable, or appropriate for your individual circumstances.

You agree to use independent judgment before relying on any content, recommendation, data, or information generated by AI Technology. AI-generated content is for informational purposes only and is not a substitute for advice from a qualified professional and is not a replacement for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding personal health questions.

5. Service Access and Changes

We reserve the right to withdraw, amend, suspend, or restrict all or part of the services at any time in our sole discretion. We are not liable if all or part of the services are unavailable at any time or for any period. While we make reasonable efforts to maintain current information, we do not guarantee that service content is complete, accurate, or up to date.

6. Acceptable Use

You agree not to misuse the services, interfere with platform security, impersonate another person, submit unlawful or harmful content, reverse engineer the platform, scrape or harvest content, send spam, or use the services in a way that violates applicable law or the rights of others.

You may not use the services to upload or transmit harmful code, infringe intellectual property rights, disrupt service operations, attempt unauthorized access, circumvent usage limits, record or process information about other users without authorization, or use automated means to access or retrieve content except as expressly permitted by RealDocAI.

7. Privacy

Our collection, use, and disclosure of personal information is described in our Privacy Policy. Protected health information may also be subject to the Notice of Privacy Practices of Heather Hirsch MD PLLC.

8. Term and Termination

These Terms begin when you first access or use the services and continue until terminated as permitted herein. RealDocAI may suspend or terminate your access if you breach these Terms, create security or operational risk, or engage in conduct that RealDocAI determines may adversely affect its operations, users, providers, or reputation.

Upon termination, you may no longer have access to your account or service content. RealDocAI may retain information as required or permitted by law, including health information and records maintained on behalf of Heather Hirsch MD PLLC.

9. Minors

To create an account or use the services, you must be at least 18 years old or otherwise have legal capacity to enter into these Terms. The services are not intended for children under 18.

10. Electronic Communications

When you use the services or send emails, messages, or other communications from your device to us, you consent to communicate with us electronically. You agree that agreements, consents, notices, disclosures, and other communications we provide electronically satisfy legal requirements that such communications be in writing, to the extent permitted by law.

We may contact you by app message, email, telephone, mail, or other contact information you provide to verify information, request further information, provide account notices, and administer the services.

You acknowledge that text messages, phone calls, emails, and other electronic communications may be unencrypted and may carry some risk that information in those communications, including health-related information, could be read by an unauthorized person. You agree that your electronic actions, including tapping a button, checking a box, typing your name, using your finger or device controls, or otherwise selecting an item in the Services, may constitute your electronic signature and agreement where permitted by law.

11. SMS Terms for Verification and Account Security

Flourish App uses SMS text messages only for transactional account purposes, including one-time passcodes, login verification, two-factor authentication, account security, and related account access messages.

When you provide a mobile phone number during account creation, login, or account security setup and continue after seeing the SMS disclosure, you consent to receive verification code and account security texts from Flourish App at that mobile number. Message frequency varies based on your login and account activity. Message and data rates may apply.

You may reply STOP to opt out of SMS messages or HELP for help. You may also contact support@joinflourish.app. Carriers are not liable for delayed or undelivered messages. SMS messages may not be available through all carriers or in all locations.

RealDocAI does not sell or share mobile opt-in information or SMS consent with third parties for their marketing or promotional purposes. Service providers that help us send transactional verification messages may process mobile information only to provide services to RealDocAI and Flourish App.

12. Fees, Purchases, and Consultation Access

Some Services may require payment. Flourish App may allow you to purchase individual consultation access or bundled consultation access made available through your account. Unless otherwise disclosed at checkout, each consultation request submitted through Flourish App may deduct one available consultation from your purchased access.

Prices, included services, expiration terms, cancellation rights, refund terms, and applicable taxes will be disclosed at the time of purchase or in the checkout flow. You authorize RealDocAI or its payment processor to charge the payment method you provide for all fees and charges due. Access to paid Services may be suspended until payment is received.

Payments for technology, administrative, or platform services may be collected by RealDocAI. Fees for clinical services may be collected on behalf of, or otherwise made available to, Heather Hirsch MD PLLC or its providers as permitted by applicable law and any applicable clinical agreement.

13. Intellectual Property Ownership

Except for the limited use rights granted to you, all rights in and to the services, software, technology, content, trademarks, service marks, logos, and related materials are owned by RealDocAI or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or exploit the services except as expressly permitted by these Terms.

If you provide feedback, suggestions, or ideas, you grant RealDocAI a worldwide, perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.

14. Trademarks

Trademarks, service marks, trade names, and logos used in connection with the services are the property of RealDocAI or their respective owners. No rights are granted to use any trademark except as expressly permitted in writing.

15. Payment Processor and Purchase Terms

Payments may be processed by third-party payment processors. We do not store full payment card details unless expressly disclosed. Additional payment processor terms may apply. If a purchase includes unused consultation access, the availability, expiration, refundability, and transferability of that access will be governed by the terms disclosed at purchase and applicable law.

16. Confidentiality

Through the services, you may access non-public information about RealDocAI, the services, or related operations. You agree to use confidential information only as permitted by these Terms and not disclose it to third parties except as required by law.

17. Content

Content available through the services may be created by RealDocAI, healthcare professionals, service providers, or other sources. We do not warrant that content is accurate, complete, or appropriate for every user. Content should not be construed as medical advice or relied on as the sole basis for a clinical decision. Medical advice should be sought from a licensed, qualified healthcare professional.

18. Third-Party Links and Technology

The services may contain links to, integrate with, or rely on third-party technology or services. Third-party services are provided for convenience or functionality only. RealDocAI does not control and is not responsible for third-party services, and your use of them may be subject to separate terms and privacy policies.

19. Disclaimer

The services are provided "as is" and "as available." To the maximum extent permitted by law, RealDocAI disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and security.

20. Limitation of Liability

To the fullest extent permitted by law, RealDocAI will not be liable for incidental, indirect, special, consequential, exemplary, or punitive damages arising from or related to your use of the services. If RealDocAI is found liable, RealDocAI's liability will not exceed the amount you paid for the services in the twelve months preceding the event giving rise to the claim.

21. Indemnity

You agree to indemnify, defend, and hold harmless RealDocAI and its officers, directors, employees, contractors, agents, licensors, and suppliers from claims, damages, liabilities, losses, costs, and expenses arising from your violation of these Terms, misuse of the services, violation of law, or infringement of rights of another person or entity.

22. Void Where Prohibited

The services are intended for users in the United States and are void where prohibited by law. You are responsible for complying with laws that apply to your access to and use of the services.

23. Governing Law

These Terms and any dispute related to the services are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

24. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights. If a concern cannot be resolved informally, you and RealDocAI agree to resolve disputes individually and not as part of a class, consolidated, or representative action, to the fullest extent permitted by law. Before beginning a formal proceeding, each party agrees to attempt to resolve disputes in good faith through written notice describing the dispute.

Any arbitration terms that apply will be governed by the Federal Arbitration Act. Each party retains the right to bring an individual action in small claims court where permitted and to seek injunctive or equitable relief for actual or threatened intellectual property misuse or unauthorized access.

If you do not want to arbitrate where arbitration is required, you may opt out within 30 days of first accessing the services by sending written notice to RealDocAI through the contact information below. Unless you timely opt out, you and RealDocAI each waive the right to a jury trial and the right to participate in a class action to the fullest extent permitted by law.

25. No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

26. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

27. Export Compliance

The services and associated technology may be subject to U.S. export control laws. You agree not to access, export, re-export, or use the services in violation of applicable export laws or sanctions.

28. Assignment

You may not assign or transfer your rights or obligations under these Terms without RealDocAI's prior written consent. RealDocAI may assign these Terms in connection with a merger, acquisition, financing, restructuring, sale of assets, or by operation of law.

29. Entire Agreement

These Terms, together with the Privacy Policy, Notice of Privacy Practices, and any documents incorporated by reference, constitute the entire agreement between you and RealDocAI regarding the services and supersede prior agreements regarding the services.

30. Clinical Disclosures

Providers performing licensed clinical services through Heather Hirsch MD PLLC hold professional licenses issued by the professional licensing boards or agencies in the states where they practice. You may report a complaint relating to care provided by a provider by contacting the professional licensing board in the state where care was received. Clinical records created as a result of your use of the services may be securely maintained by RealDocAI on behalf of Heather Hirsch MD PLLC for the period required by applicable state and federal law.

31. Apple App Store and Google Play

If you access or download Flourish App through the Apple App Store or Google Play, Apple or Google may be a third-party beneficiary of these Terms as applicable to the app distribution relationship. Apple and Google are not responsible for providing maintenance, support, medical services, or other Services through Flourish App.

32. Miscellaneous

No agency, partnership, joint venture, employment, or fiduciary relationship is created by these Terms. Section headings are for convenience only and do not affect interpretation. Any remedies available to RealDocAI are cumulative and not exclusive.

33. Contact Us

Questions about these Terms may be sent to support@joinflourish.app.